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Privacy

The dellcrom.composes as 1the priority the safety of your personal data. For this reason, we manage your personal data with care, prudence and according to the National and European Legislation as defined by Law 2472/1997 and Regulation (EU) no. 679/2016 (GDPR).

By visiting dellcrom.com, you consent to the practices described in this privacy notice. Users of dellcrom.com hereby give their express consent to the collection and processing of their personal data, and may withdraw or modify it at any time.

We reserve the right to change the terms of personal data protection, in accordance with the current regulatory framework. Please check these terms periodically for any changes, as your continued participation in our services implies your acceptance of all possible modifications.

The collection and management of users' personal data by dellcrom.com is subject to the following conditions as well as to national, community and international law, regarding the protection of the individual from the processing of personal data as applicable from time to time.

What information is considered personal data?

Personal data is information that can be used to identify or contact an individual.

In order to offer you better services and to facilitate your shopping with product suggestions that suit you, we collect personal data after your express consent and after you have previously been fully informed of your rights, as provided for in the provisions of articles 11, 12 and 13 of Law 2472/1997 and corresponding provisions of Regulation 679/2016 GDPR.

Purpose of collecting personal information

dellcrom.com collects, maintains and processes personal data only when the users themselves voluntarily provide it, for the following purposes:

  1. for our communication with users or the provision of dellcrom.com services (sending products and advertising material)
  2. the advertising promotion of products
  3. to provide customer services (offers, informative emails)
  4. informing users about promotions, offers and contests
  5. informing users about new products
  6. informing users about various events participated in or organized by dellcrom.com
  7. to offer a personalized experience on our websites
  8. collecting information from users regarding the experience of using the website, with the aim of continuously improving it
  9. any research related to the purpose of operation and statistical analysis of dellcrom.com
  10. to contact you, resolve disputes, or collect amounts due if needed or if you encounter a problem with your account

To serve the above purposes, we may contact you by email, phone, or via SMS and Viber messages.

Where is your personal information collected from?

Providing all personal information is voluntary, but also necessary to use our services, such as bidding or purchasing information required to complete a transaction.

We collect personal information upon your voluntary choice, either directly from you or from any devices (including mobile devices) you use when:

  • you use our services
  • you register as a user of the online store
  • submit an order via the website submission form, by phone or by email
  • subscribe to the newsletter subscriber list
  • provide us with information about you in the website contact forms
  • update or add information to your account;
  • submit a product or service review
  • post a comment on the blog
  • you accept push-notifications through the special platform (push-notifications)

Personal information we collect

What kind of personal information do you give us when you use our services or create an account on our website?

The personal information collected by dellcrom.com depends on the service you use on our website and may be:

  1. personal information such as name, addresses, phone numbers or email addresses when you sign up for an account, place an order or ask a question on any of our website contact forms
  2. information related to connecting to your account, such as adding products to your cart, recently viewed products or your wish list
  3. in some cases you may provide age, gender, interests and favorites
  4. tax information (company name, professional activity, VAT number, DOU, bank account number)
  5. IP address

Personal information we collect using cookies

We use cookies to collect information about the pages you view, the links you click, and other actions you take while using our services.

If you do not wish to participate in advertising personalization programs, you may opt out by following the instructions provided by your browser. The effect of opting out will be to stop personalized advertising, but still allow the collection of personal information as otherwise described in this privacy notice. We do not allow third parties to track or collect your personal information from our website for their own advertising purposes without your consent.

What rights does the user have to his personal data?

We respect your right to access, correct, request erasure or request restriction of use of your personal information, as required by the applicable law 2472/1997 and regulation 679/2016 GDPR. We have also taken steps to ensure that the personal information we collect is accurate and up-to-date.

  • you have the right to knowwhat personal information we hold about you and to request portability of your details. We will provide you with a copy of your personal information in a structured, commonly used and readable format upon your request
  • If your personal information is incorrect or incomplete, you have the right to modify them themselves, as long as you are a registered user, or request their modification
  • You can apply to delete or limit how we use your personal information, but this right is determined by applicable law and may affect your access to certain services
  • You have the right to apply restriction of processing of your personal data as well to object to the processing their
  • At your request, we will close your accountand will remove your personal information as soon as possible, in accordance with applicable national laws.

The completion time for each request is 30 days and there may be an extension of this, upon your relevant notification.

Processing of personal data on the dellcrom.com website

You can process your personal data in 4 different ways:

  1. You can to delete at any time your personal data
  2. You can to process at any time your personal data
  3. You can to apply the portability of your personal data at any time
  4. You can apply restriction of processing of your personal data at any time

How long do we keep your personal information?

We maintain your personal information in accordance with the needs and technological equipment of the company that ensure its proper and good operation. Upon request and upon your request, we will securely delete your personal data from our database in accordance with our data retention and deletion policies.

How do we protect your personal information?

We protect your personal information by using security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of your personal information.

We protect the security of your information during your transactions by using Secure Sockets Layer (SSL) software, which encrypts the information you enter.

Dellcrom.com Partners

dellcrom.com may share certain personal data with third parties to facilitate marketing, advertising and communication activities. The companies collaborating with dellcrom.com and their respective personal data protection policies are as follows:

  • Google– Data for personalized and repetitive marketing (remarketing).
  • Facebook– Data for personalized and repetitive marketing (remarketing).

dellcrom.com expressly declares that it will not make available for sale or otherwise transmit or disclose personal information of users to third parties not related to the company without the consent of the users, for reasons that are not consistent with the purposes of the company or not listed above.

Your personal data may be shared with judicial and police authorities upon their legal request, in accordance with National and European Legislation.

Right of termination

According to Law 2472/1997 and Regulation no. 679/2016, you have the right, if you consider that your rights regarding the protection of your personal data have been violated, to submit a relevant complaint to Personal Data Protection Authority or to any other competent supervisory authority.